Not Your Regular Pet products are designed in Australia and made in China from from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects.
Please ensure that you inspect all items for wear prior to use.
Our warranty/guarantee does not cover normal wear and tear. Please refer to our refund policy if you have received a faulty/damaged product.
Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
When purchasing Not Your Regular Pet products you agree that you have:
- You have read our refund & return policy and privacy notice.
- You have measured your dog and our size guides as products sizes may vary.
- If you order an item on pre-order you understand that you will not receive your order until the product becomes available. If you order an item that is available and one that is on pre-order your order will be held back. If you would like your orders separately two orders will be required.
- You have read our refund and return policy and understand we not provide refunds for change of mind.
- If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition. Please note, if you mark the return 'Return to sender' our Australia Post account will be charged a return fee. This fee will be at the buyers expense.
- Returns will be issued via store credit.
- If you opt to leave your parcel at an unattended place you accept that Not Your Regular Pet is not liable in any way for loss or damage to the package.
- If you order internationally items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
If you have any questions regarding the above please contact us via firstname.lastname@example.org